Notes & Writing
Field notes from the desk and the homelab
Tutorials, troubleshooting guides, and the occasional 'here's what I learned.'
August 11, 2026 6 min read
From Chatbot to Operations Copilot: Rebuilding a Service Desk Prototype in Public
Why I rebuilt an AI-assisted Service Desk prototype as a safe public demo—and why human approval is the interesting part.
AIServiceNowAutomationIT Operations
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March 22, 2026 8 min read
VLAN Segmentation at Home: What a UniFi Gateway Taught Me About Enterprise Networking
Six VLANs, a Tailscale overlay, and a reverse proxy later — lessons from building real network segmentation in a homelab.
NetworkingHomelabLinux
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August 4, 2025 6 min read
Rolling Out Enterprise AI on a Service Desk (Without the Hype)
Notes from training a 3-person Service Desk team on Claude Enterprise — what actually moved the needle and what was noise.
AILeadershipDocumentation
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February 11, 2025 7 min read
Building an Idempotent PowerShell Onboarding/Offboarding Pipeline
How I turned a manual, error-prone account lifecycle checklist into a repeatable PowerShell suite for a 3-person team supporting 1,500 users.
PowerShellAutomationActive DirectoryMicrosoft 365
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