Automation with a paper trail
Every project here started as a real bottleneck. Filter by technology to find what's most relevant to you.
8 projects
Karmak Client Rollout & Access Reliability
Leading a tested, phased move to the local Karmak client to reduce recurring access interruptions and help users adopt a new workflow.
Service Desk Operations Copilot
An AI-assisted Service Desk operations prototype: queue intelligence, human-approved actions, and scheduled risk checks.
Service Desk Content Operations Studio
A Python and SQLite operating system for turning IT service desk expertise into a repeatable, measurable publishing pipeline.
AI-Assisted Support System Prototype
A first-line AI responder trained on real ticket history, built to catch the questions that shouldn't need a human.
Enterprise AI Adoption & Workforce Integration
Rolling Claude Enterprise into daily Service Desk work — and teaching a lean team how to get the best use out of it.
PowerShell Administration & Automation Suite
A library of scripts that turned Active Directory and M365 admin from a full-time chore into a scheduled task.
Ticket Trend & Problem Analysis Automation
Pareto-style ticket categorization that turned 'we keep seeing this' into a prioritized fix list.
Zero-Touch Imaging Redesign
A rebuilt deployment pipeline that gave 350+ staff hours a year back to the team.